Last updated: 14 October 2026.

Who controls your information

PrismaSkin is operated by ELLIPSE PARTNERS LTD, UK private limited company registered in England and Wales, company registration number 17088063. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Customer support: info@prismaskin.net. For privacy questions or requests, email info@prismaskin.net.

Information we collect

• Information you provide when placing an order or contacting us, such as your name, email, telephone number if provided, shipping and billing details.
• Details of products, orders, payments, deliveries, returns, refunds and customer communications.
• Technical information about how you access and use our website, including device or browser information and cookies where applicable.
• Referral or campaign information and necessary order details received from a marketing partner when you have been referred to us.

Why we use it

• To process and fulfil orders, take payment, deliver products, provide support and handle returns.
• To comply with tax, accounting, consumer protection, anti-fraud and other legal obligations.
• To protect our services and detect security incidents, fraud and payment disputes.
• To send marketing where we have a lawful basis to do so and you have any consent required by law.

Legal bases

Where the UK GDPR or EU GDPR applies, our grounds for processing may include performance of a contract, compliance with legal obligations, legitimate interests such as service security and fraud prevention, and your consent where consent is required. You may withdraw consent without affecting processing already lawfully completed.

Payments

We use Stripe to process payments. Payment card information may be collected directly by Stripe or its secure payment interface. We do not need to receive your full payment card number to fulfil an order. Stripe processes information under its own applicable privacy notices.

Who receives information

We share only relevant information with payment processors, hosting and e-commerce providers, carriers and fulfilment providers, customer-support and professional service providers, fraud-prevention partners, and authorities where legally required. When a marketing partner referred your order, we may share its order reference and necessary transaction status with that partner. We do not share unrelated customer orders or payment-card details with referral partners.

International transfers

Some service providers may process personal data in another country. Where applicable privacy law requires safeguards for cross-border transfers, we implement or rely on suitable lawful safeguards.

Retention

We keep order and financial information for periods required by tax, accounting and applicable law, and other information only as long as reasonably necessary for the purposes described or to address legal claims. Retention periods vary by record and legal obligation.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, erase, restrict or object to processing, withdraw consent and request portability of personal information, as well as to lodge a complaint with your local supervisory authority. Contact info@prismaskin.net to make a request.

Cookies

Our website uses essential cookies needed for e-commerce functionality, and may use optional analytics or advertising technologies if configured. Where legally required, optional technologies are used only in line with your cookie preferences. For more information about cookie categories and controls, read our Cookie Policy. Where an optional cookie preference tool is provided, you can use it to change your choices.

Updates

We may update this Privacy Policy when our services, providers or legal requirements change. The version published on our website applies from the stated effective date.