Where do you deliver?

We offer shipping for eligible orders to addresses in the United Kingdom, European Union and United States. Some items and locations are excluded by carrier or import rules.

How quickly do you process orders?

Orders are normally processed within 2 days after payment confirmation.

How long does delivery take?

Estimated delivery is 3–7 days after dispatch. Allow up to 2 additional days for order processing. Carrier, customs or other delays can affect the estimate.

How much does shipping cost?

Any shipping fee collected by the store is shown in your order summary before payment. Separate import duties and customs charges may still be payable by the recipient.

Who pays customs duties and import taxes?

The recipient is responsible for import duties, import VAT and customs or courier clearance fees assessed on cross-border shipments, unless an order expressly states that a particular charge is included. Taxes that we are required to collect at checkout are treated separately.

Can I return an item?

Eligible items can be returned under our Returns & Refunds policy. There is normally a 14-day legal withdrawal period for qualifying UK and EU consumer purchases, and we offer a voluntary 14-day return-request period for eligible US deliveries. Hygiene-sealed items may have restrictions if opened.

Where do I send a return?

Our registered office address is listed in About & Contact and Returns & Refunds. Please first email info@prismaskin.net with your order number for return instructions and to arrange receipt at the address.

What if my item is damaged?

Contact info@prismaskin.net with your order reference and, if possible, photographs. We will explain the appropriate resolution.

How do I contact customer support?

Our customer-service contact is info@prismaskin.net. We do not provide telephone support.