PrismaSkin
Website: https://prismaskin.net
Operated by: ELLIPSE PARTNERS LTD
Company Number: 17088063
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Contact Email: info@prismaskin.net
Last Updated: March 2026
1. General Return Principles
This Returns & Refunds Policy governs customer return rights for purchases made through https://prismaskin.net.
The Company aims to ensure transparent and fair handling of returns while maintaining hygiene and product safety standards applicable to skincare and cosmetic products.
This Policy applies to retail orders delivered within:
- United Kingdom
- European Union
2. Return Period
Customers may request a return within 14 calendar days from the date of delivery.
The return request must be submitted within this period by contacting:
The request should include:
- order number
- product name
- reason for return
3. Conditions For Accepted Returns
To qualify for return approval, products must meet all of the following conditions:
- unused
- unopened
- sealed where originally sealed
- complete
- in original packaging
- in resalable condition
Products showing signs of use may not qualify for return.
4. Hygiene And Cosmetic Safety Restrictions
Because PrismaSkin sells skincare and beauty products intended for direct personal use, hygiene regulations apply.
For hygiene and consumer safety reasons, the following products are generally not eligible for return if opened:
- creams
- serums
- facial oils
- cleansers
- masks
- cosmetic liquids
- personal skincare products
Any product with broken manufacturer seal may be refused return unless defective.
5. Defective Or Damaged Products
If a product arrives damaged, leaking, defective, or visibly compromised, customers must notify:
within 48 hours after delivery.
Customers may be asked to provide:
- photographs of packaging
- photographs of product condition
- description of issue
This allows proper assessment.
6. Incorrect Items
If an incorrect item is received, customers must contact support immediately.
Once verified, the Company will provide return instructions.
7. Return Authorization
Returns must not be shipped without prior return approval.
Unauthorized returns may not be accepted.
Return instructions are provided individually after review.
8. Return Shipping Responsibility
Unless a product is defective or incorrect, return shipping costs remain the responsibility of the customer.
Customers should use tracked shipping where possible.
The Company is not responsible for items lost during unauthorized return transit.
9. Refund Eligibility
Refunds are issued only after returned products are inspected and approved.
Approval depends on compliance with return conditions.
10. Refund Method
Approved refunds are processed to the original payment method used during purchase.
Refunds are not issued through alternative methods.
11. Refund Processing Time
After approval, refunds are generally processed within:
5–10 business days
Actual timing may depend on payment provider processing.
12. Non-returnable Products
The following are generally excluded unless defective:
- opened skincare products
- opened cosmetic liquids
- used products
- products with broken hygiene seals
- products damaged by customer handling
13. Order Cancellation Before Dispatch
Orders may be cancelled before dispatch by contacting support promptly.
If dispatch has already occurred, normal return rules apply.
14. Partial Refunds
Where products are returned incomplete, opened, damaged by customer handling, or missing components, partial refund or refusal may apply.
15. Fraud Prevention In Returns
The Company reserves the right to investigate unusual return activity, including:
- repeated excessive returns
- damaged returns inconsistent with shipment condition
- missing items
Fraudulent return activity may lead to refusal of future orders.
16. Payment Provider Disputes
Customers are encouraged to contact support before initiating chargebacks or disputes through payment providers.
The Company aims to resolve legitimate concerns directly.
17. Legal Rights
Nothing in this Policy limits statutory consumer rights under applicable UK or EU law.
18. Contact
ELLIPSE PARTNERS LTD
128 City Road
London
United Kingdom
EC1V 2NX
Email:
