PrismaSkin
Last Updated: March 2026
Below you can find answers to the most common questions regarding orders, products, delivery, and returns.
1. Are your products authentic?
Yes. All products sold through PrismaSkin are genuine branded skincare and beauty products sourced through established commercial supply channels.
We do not sell counterfeit, imitation, or unauthorized products.
All trademarks remain the property of their respective owners.
2. Are your products new and unused?
Yes. Products supplied through PrismaSkin are sold as new retail goods.
Products are delivered in original retail packaging unless otherwise indicated.
Please note that manufacturers may occasionally update packaging design.
3. Do you ship internationally?
PrismaSkin currently delivers to:
- United Kingdom
- European Union
Shipping availability may vary depending on destination.
4. How long does delivery take?
Estimated delivery times are:
United Kingdom:
2–5 business days
European Union:
3–8 business days
Delivery times may vary depending on destination and logistics provider.
5. How long does order processing take?
Orders are usually processed within:
1–3 business days
Processing starts after successful payment authorization.
Orders placed during weekends or public holidays may be processed on the next working day.
6. What payment methods do you accept?
We currently accept:
- credit cards
- debit cards
- Apple Pay
- Google Pay
- PayPal
All payments are processed securely through trusted payment providers.
7. Can I return cosmetic products?
Customers may request a return within 14 days after delivery, subject to return conditions.
For hygiene reasons, opened cosmetic products generally cannot be returned unless defective.
8. What if my product arrives damaged?
If your order arrives damaged, please contact:
within 48 hours of delivery.
Please include:
- order number
- photos of packaging
- photos of product condition
9. What if I have sensitive skin or allergies?
Customers are advised to review ingredient information before use.
Patch testing is recommended where appropriate.
If irritation occurs:
- discontinue use
- consult a healthcare professional if necessary
10. How can I contact customer support?
For any order or product-related questions, contact:
Typical response time:
24–48 hours
