PrismaSkin
Website: https://prismaskin.net
Operated by: ELLIPSE PARTNERS LTD
Company Number: 17088063
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Contact Email: info@prismaskin.net
Last Updated: March 2026
1. General Delivery Framework
This Delivery & Payment Policy explains how customer orders placed through https://prismaskin.net are processed, paid for, prepared, and delivered.
The Company supplies retail skincare and beauty products to customers located in:
- United Kingdom
- European Union
Orders are processed individually following successful payment authorization.
2. Order Processing
Orders are normally processed within:
1–3 business days
Processing begins after:
- payment authorization
- order verification
- successful internal acceptance
Orders placed during weekends or public holidays may be processed on the next working day.
3. Product Availability
Product availability shown on the Website is updated periodically.
In some cases, temporary supply delays may occur due to:
- supplier replenishment cycles
- logistics timing
- demand fluctuations
If a product becomes unavailable after order placement, customers will be informed promptly.
Where necessary:
- replacement options may be предложены
- refund may be issued
4. Dispatch Model
Products are prepared for dispatch through established supply and fulfillment channels used by the Company for retail order handling.
The Company may source products through authorized commercial supply routes before dispatch to customers.
This allows product availability across selected premium beauty categories.
5. Shipping Territories
The Store currently delivers to:
- United Kingdom
- European Union
Delivery availability may vary depending on destination.
6. Estimated Delivery Times
Estimated delivery times:
United Kingdom
2–5 business days
European Union
3–8 business days
Delivery times are indicative and may vary depending on:
- destination
- carrier routing
- customs processes where applicable
- seasonal demand
7. Delivery Partners
Orders may be delivered using recognized logistics providers selected depending on destination and service availability.
Carriers may vary by region.
8. Delivery Address Responsibility
Customers must provide accurate delivery details.
Incorrect or incomplete address information may result in:
- delays
- failed delivery
- additional delivery costs
The Company is not responsible for delivery failures caused by incorrect customer information.
9. Delivery Attempts
If delivery cannot be completed:
- carrier may attempt redelivery
- parcel may be held temporarily
- parcel may be returned
Customers must monitor delivery communication where available.
10. Risk Transfer
Responsibility for goods transfers to the customer upon successful delivery confirmation.
Customers should inspect packages promptly.
11. Damaged Delivery Procedure
If a parcel arrives visibly damaged:
Customers should:
- photograph packaging
- photograph product condition
- contact support immediately
Email:
Damage claims should preferably be submitted within:
48 hours after delivery
12. Payment Methods
The Website currently accepts:
- credit cards
- debit cards
- Apple Pay
- Google Pay
- PayPal
All payments are processed securely through independent payment providers.
13. Payment Authorization
Orders are accepted only after successful payment authorization.
If authorization fails:
- order will not proceed
- no contract is formed
14. Payment Security
Payment systems apply secure encryption and fraud prevention controls.
The Company does not store:
- full card numbers
- CVV codes
- payment authentication credentials
15. Fraud Prevention Review
Some transactions may be subject to additional review where systems identify unusual risk indicators.
The Company reserves the right to:
- delay dispatch
- request verification
- cancel suspicious transactions
16. Multiple Payment Attempts
Repeated failed payment attempts may trigger temporary payment restrictions.
17. Refunds After Payment
Where refund is approved:
refunds are returned only to the original payment method.
18. VAT And Pricing
Prices displayed on the Website include VAT where applicable.
Final pricing is shown before checkout completion.
19. Order Confirmation
Customers receive order confirmation by email after successful payment.
Dispatch confirmation is issued separately once shipment is prepared.
20. Contact
ELLIPSE PARTNERS LTD
128 City Road
London
United Kingdom
EC1V 2NX
Email:
